Privacy Policy
Chara Health, Inc. ("Company," "we," "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed when you visit charahealth.com or interact with our services. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.
1. What information we collect
Practitioner feedback survey. When you complete our practitioner survey, we collect the information you provide, which may include:
- Practitioner type and professional background
- Challenges you face running your practice
- Growth priorities (e.g., areas where you want help acquiring clients)
- Product interests and pricing preferences
- Open-ended feedback you choose to share
- First name and email address (optional)
- Whether you are interested in a follow-up conversation or marketing updates
- Technical metadata such as how you reached the survey (e.g., email campaign source)
Providing your name and email address is optional. If you provide them, we may use them to follow up about your feedback or, if you opted in, to send you updates about Chara Health. You may opt out of marketing communications at any time.
Information you provide directly. We may collect personal information such as your name, email address, and phone number when you contact us, sign up for updates, or otherwise communicate with us.
Automatically collected information. When you visit our site, we and our hosting provider may automatically collect limited technical information such as your IP address, browser type, pages visited, and timestamps, for security and operational purposes.
2. How we use your information
We use the information we collect to:
- Understand practitioner needs and guide our product development
- Follow up on survey feedback when you have asked us to or provided contact details
- Send updates you have opted into
- Operate, maintain, and improve our website and services
- Comply with legal obligations
We do not sell your personal information. We do not use survey responses for advertising targeting.
3. How we store and protect your information
Survey responses are stored in a secured database hosted by our infrastructure providers. We use commercially reasonable physical, administrative, and technological safeguards to protect your information. However, no security system is impenetrable, and we cannot guarantee absolute security. In the event of a data breach affecting your personal information, we will take reasonable steps to investigate and notify affected individuals as required by applicable law.
Service providers
We share information only with the service providers needed to operate our services:
- Netlify — website hosting
- Neon — database hosting for survey responses
- Google Workspace — email communications and internal data handling
These providers process information on our behalf and are bound by their own privacy and security obligations. We may also disclose information if required by law, subpoena, or to protect the rights, safety, or integrity of our services.
4. Your choices
Marketing communications. You can stop receiving promotional emails from us by clicking the unsubscribe link in any such email or by contacting us. Service-related communications (e.g., responses to your inquiries) are not promotional.
Access, correction, and deletion. To review, correct, or delete your personal information, including survey responses, contact us at support@charahealth.com. We will respond to verified requests as required by applicable law.
Cookies. Our site uses only limited, functional cookies required for operation. You can control cookies through your browser settings; disabling them may affect site functionality.
5. Children's privacy
Our services are directed to professional practitioners. We do not knowingly collect information from anyone under the age of 18. If you believe we have collected information from a minor, please contact us and we will delete it.
6. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices. When we make material changes, we will update the "Last updated" date above. Your continued use of our services after changes are published constitutes acceptance of the updated policy.
7. Contact us
If you have questions about this Privacy Policy or our data practices, contact us at support@charahealth.com.
Chara Health, Inc.
169 Madison Avenue, New York, NY 10016